Terms and Conditions
On receipt of your order we will issue you an email titled The Lazarette - Order Confirmation. This will state clearly the items you have ordered and prices.
I will pack and send out your order as soon as possible, within 2 - 5 working days (Monday - Friday) unless previously stated on the listing. Orders will only be sent after payment in full is confirmed.
Orders will be sent via Royal Mail (Signed For ) so will require a signature upon receipt.
Delivery should take approximately 2 - 5 working days though at busy times this may take longer.
European & International customers -:
All orders will be sent by Airmail. Delivery should take approximately 1 - 4 weeks, depending which country and time of year.There may be Customs delays, industrial disputes, security issues or just busy times of the year. Canada particularly seems to have had extensive backlogs in their customs.
Please contact for more details of delivery times and shipping costs for your particular country.
You the buyer will be responsible for any extra charges that your country may require for example Vat, import fees, etc. Please check with your Country's laws on imports and charges before ordering.
You may for a short period be able to cancel an order placed, however if you have already received an email confirming dispatch of your goods then you will have to return the unwanted items at your expense following the guidelines below.
Shipping & Returns
We do hope you will love your rope items but if for any reason you want to return them, you may do so, for a full refund within 14 days of receiving them. Items should not be returned to us without prior agreement.
You will need to return the item at your own expense, securely packaged with your name and order number inside.
If a product should arrive faulty we will replace it.
This guarantee does not cover items misused or abused.
Items should not be returned to The Lazarette without prior agreement.
All agreed returns should be packed well and returned to The Lazarette with your name and order number inside.
All prices may be subject to change without notice.
Some orders are dispatched via tracked post and automatically require a signature.
If you want your parcel to be left it in a safe place or with your neighbour, please let us know in the comments box at the end of the process when placing your order.
We will not however be responsible if an item goes missing once it has been left on your property.
We will not refund returned items that we deem to have been used or are not in their original packaging or packaged as we sent out.
*While every effort is made to portray items accurately, slight variations may occur. The reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations can also be dependant on calibration of individual screens.
*All sizes are approximate and in centimetres and inches, slight variations in size and colour may occur due to the handmade nature of some of our products, especially the ones made using natural plant fibres.
*The Lazarette's products are for DECORATIVE USE ONLY AND ARE STRICTLY NOT TOYS. DUE TO THE RISK OF CHOKING FROM SMALL PARTS THESE ITEMS ARE NOT SUITABLE FOR CHILDREN UNDER 36 MONTHS. PLEASE DO NOT USE THE CURTAIN TIES OR LOOPS IN A CHILD'S ROOM OR WHERE A CHILD IS LEFT UNSUPERVISED.
*The Lazarette reserves the right at our discretion to refuse to supply Goods.
*We do not supply wall fixings and screws, as the fixings needed depend on the substrate you are attaching to.
*The Lazarette reserves the right to reclaim the costs of storage and/or redelivery and/or other related costs where thecustomer fails to accept delivery of Goods.
*The goods will be at the Customer’s risk as from delivery to the address given at the time of ordering.
The term The Lazarette or 'us' or 'we' refers to the owners of the website whose address is:
Port Pendennis Marina
The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
If you have any questions about any of the above, please contact us.